faq contact us – alroundr
A Holistic Skin & Care Company

Personalized Skincare Service

Please read the FAQ's below. If you can't find the answer you are looking for then submit your questions. We'll answer it!

After you receive an email revealing the mystery brands and get 15% off code, Personalized Skincare service is complete. We take time to find the best skincare for you. We hope you like them as much as we think it's best for you.
Please note: If any samples give you side effects or allergic reactions please stop using it. You'll know which products and ingredients you should avoid going forward. When you scan the QR code let us know, about this experience so we can tell you which product to avoid.

We do our best to find the products that's good for you but sometimes things might not work that well. Scan the QR code and tell us what you didn't like about those three products. Going forward we will take notes on your feedback and improve accordingly.

When you are getting free samples, what do you think the goal of the seller is ? Answer: There is no effort involved to understand you, your skin need, nothing is personal to you. Our goal is to find the products for you. Personalized it to your need and make skincare choices easy. No more feeling of overwhelming.
Sure we charge $15, but we also give back 15% off coupon to buy the products you like at Alroundr's Glow Shop. What a steal!

Here, sampling is our important step of process and we double check everything before shipping. We make all the samples in house, from wearing gloves to wiping with alcohol after each sample. That being said samples you get from us are not product sealed like actual full size products. If we start getting same feedback regarding product feeling different then we listen to you, we are always looking to improve ourself to make this service better for you.

We buy our products from the legit partnering store like Target, Sephora, Ulta or directly from the brands. We have a step by step process we follow from esthetician testing and taking notes on products to operation team fulfilling the samples from our exclusive color coding system. This is what we take pride on. Our system, transparency, honesty and genuinely wanting to help you find the right products without any basis from branding or packaging so you can choose the best product for yourself.

Sometimes unconsciously we are bound with brands and packaging. Your likes and dislikes is already planted for you by others. We wanted you to be in control and choose what you like based on the product performance. Getting pre packaged sample is easier way out but we want to do this to make your skincare shopping very personalized.

Our forms are not that long, we promise! We needed a system in place to make skincare personalized to you, so asking question was the only way. First form is to understand you, and your skin need which is standard in customized beauty.
We take a step further to give you the actual power to choose the product you like. We let you try products without any branding or marketing pressure. This form literally takes 1 minute to complete. Super easy but super valuable. We do all this to make your skincare experience better.

Real human beings, our estheticians and fulfillment team are deliberately working behind the scenes to find the best skincare for you. Also we make samples in house with full on sanitization process. We do our best to bring fresh energy to you. For that we need relaxation and quality time to spend time with friends and family.
We care about our team as much as we care about you, so on weekends we all take off to rejuvenate and come back to work fully energized.

We love to have you as our returning customers. We have bunch of product ready to be sampled for you from cleanser to sunscreens. Also your skin need changes as different seasons pass by and we are always here for you.
Simply go to Personalized Skincare, and pick a category. Add to cart and checkout like before. When filling out a form, select you are retuning client, so you dont need to fill out the form again. Please make sure to use same email address you used previously so we can look up your previous information and check up on the progress. But don’t worry your data is safe with us. It is kept to give you the best service. We never share your data to outside parties. You are more valuable to us!

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