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Easy Return
Fast Fulfillment
Eco Packaging
Taxes and shipping calculated at checkout
Return and Exchange
Please read the FAQ's below. If you can't find the answer you are looking for then submit your questions. We'll answer it!
What is alroundr's return policy?
Anything you buy from alroundr, we offer a 30 days easy return policy. We don’t want you to be stuck with things you are not satisfied with. In order to authorize return, exchange or refund please contact us within 30 days of purchase. Please email us at care@alroundr.com with your order number and we will send you the shipping address. Products should be returned or exchanged in their original packaging. Shipping and handling charges are non refundable.
Please note: Any returns that are used or opened goes straight to trash, which is a loss of many things including resources, energy, time making that single product for you. In order to avoid waste and keep our environment safe for the younger generation, you can:
- Give products to your friends or family
- Buy only things you need
- Read all details before purchase
- Ever in doubt try PERSONALIZED SKIN CARE first
Can I return my order for a refund for products purchased from alroundr?
You certainly can! After the return has been received, inspected and approved we will send you an email that your item is refunded back to your original form of payment automatically without needing any extra steps on your end.
Please note: You are responsible to ship and pay for the return shipping. We highly recommend using trackable or insured shipping. We don’t guarantee missing packages.
Can I exchange my product bought from alroundr?
We want to make sure you received proper items. We can certainly exchange items that have any defects or damages, provided it is contacted within 10 days of delivery.
Why haven't I received my refund yet?
After we refund the balance, give us 2-5 business days to process and send out funds. If you haven't received your fund within 10 business days, contact your bank and inform us as well so we can take care of any issues on our end.
How can I return or exchange the gifts?
If you are not satisfied with the gift you received and want to exchange it for something else, we can help you with that please contact us at care@alroundr.com. Make sure it's in original condition, unused or unopened. Before we can process this you need to ship the products back. We recommend using trackable or insured shipping. We don’t take responsibility for lost packages. After we receive the items you’ll get store credit.